PATS Training Material

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Question 1: What is the main goal of the Passenger Assistant Training Scheme (PATS)?

Correct Answer:

To help passenger assistants do their job safely and well.

Question 2: What does safeguarding mean for a passenger assistant?

Correct Answer:

Keeping passengers safe from harm and looking after their well-being.

Question 3: What is a big benefit of PATS for passenger assistants?

Correct Answer:

It makes them and their passengers safer.

Question 4: What is a passenger assistant’s legal job?

Correct Answer:

To take care of passengers and keep them safe.

Question 5: What should a passenger assistant do when the vehicle is reversing?

Correct Answer:

Help the driver by guiding them safely.

Question 6: What should a passenger assistant do if they think a passenger is being hurt?

Correct Answer:

Tell their boss or someone in charge right away.

Question 7: What is a passenger assistant’s job with seat belts?

Correct Answer:

Make sure all passengers wear seat belts unless they don’t have to.

Question 8: What should a passenger assistant wear when preparing for work or helping the driver?

Correct Answer:

Proper closed shoes and high-visibility clothes.

Question 9: What is a safety job for a passenger assistant?

Correct Answer:

Find and report dangers at work.

Question 10: What should a passenger assistant do before lifting something?

Correct Answer:

Check if it’s safe to lift.

Question 11: How can a passenger assistant keep long trips safe?

Correct Answer:

Plan breaks and talk to the office.

Question 12: What should a passenger assistant do with dangerous stuff like body fluids?

Correct Answer:

Wear protective gear and follow cleaning rules.

Question 13: How should a passenger assistant help a blind or partially sighted passenger?

Correct Answer:

Let them hold your arm and tell them about the place.

Question 14: What’s a safety step when using a lift for a wheelchair user?

Correct Answer:

Make sure the lift is down and has safety bars.

Question 15: How should a wheelchair be secured in a vehicle?

Correct Answer:

Use at least four straps to hold it.

Question 16: How should a passenger assistant talk to a deaf or hard-of-hearing passenger?

Correct Answer:

Look at them and speak clearly, using hand signs if needed.

Question 17: What do you need to know for a safe trip with a wheelchair user?

Correct Answer:

Their wheelchair type and any health needs.

Question 18: What should a passenger assistant do if a disabled passenger says no to help?

Correct Answer:

Respect their choice but stay close if they need you.

Question 19: What’s important when working with a child with autism?

Correct Answer:

They like clear routines to feel safe.

Question 20: How should a passenger assistant handle a child using bad words?

Correct Answer:

Stay calm and help them act better.

Question 21: What should a passenger assistant do if a child runs away from them?

Correct Answer:

Follow the rules and tell the boss right away.

Question 22: How can a passenger assistant help a child with Attention Deficit Disorder (ADD) on a trip?

Correct Answer:

Give clear instructions and simple tasks.

Question 23: What’s important when using mobility aids like buggies for kids?

Correct Answer:

Make sure they’re tied down and fit the vehicle.

Question 24: What should a passenger assistant do if a child with special needs gets angry?

Correct Answer:

Stay calm and follow work rules.

Question 25: What’s a special job for adults who need extra care?

Correct Answer:

Keep them safe and happy during the trip.

Question 26: How should a passenger assistant work with a passenger with dementia?

Correct Answer:

Use simple words and stay calm.

Question 27: What should a passenger assistant do if an adult asks for home chores during a trip?

Correct Answer:

Say it’s not your job and follow work rules.

Question 28: What’s important when working with adults with learning difficulties?

Correct Answer:

Give them extra time to understand.

Question 29: What should a passenger assistant do if an adult passenger uses bad words?

Correct Answer:

Stay calm and help them behave better.

Question 30: What’s a safety rule for posture seats for adults with disabilities?

Correct Answer:

Make sure they fit right and support the person.

Question 31: What’s the first step if the vehicle breaks down?

Correct Answer:

Keep passengers safe and call the office.

Question 32: How should a passenger assistant help a passenger who feels sick?

Correct Answer:

Give a sick bag, open a window, and watch them.

Question 33: What should a passenger assistant do if a parent isn’t home when dropping off a child?

Correct Answer:

Follow work rules and call the boss or social services.

Question 34: What must companies do for PATS?

Correct Answer:

Check what training assistants need often.

Question 35: Why do passenger assistants take a theory test in PATS?

Correct Answer:

To show they learned important things.

Question 36: What should a passenger assistant do if they find a strange package on the vehicle?

Correct Answer:

Tell the driver and follow work rules.

Question 37: How does teamwork help make trips safe and comfy?

Correct Answer:

Everyone works together, like the assistant, driver, and carers.

Question 38: What should a passenger assistant not do on social media?

Correct Answer:

Don’t post about work or passenger photos.

Question 39: What’s a rule for touching passengers?

Correct Answer:

Only touch a little if they say it’s okay.

Question 40: How should a passenger assistant talk to someone who reads lips?

Correct Answer:

Keep your face clear and don’t chew gum.

Question 41: What’s a passenger assistant’s job with vehicle comfort equipment?

Correct Answer:

Use heating or air safely and report problems.

Question 42: What’s a big safety rule for passengers during a trip?

Correct Answer:

Stay seated and wear seat belts all the time.

Question 43: How can a passenger assistant handle passenger behavior?

Correct Answer:

Set clear rules and stay calm.

Question 44: What should a passenger assistant do for Covid-19 rules?

Correct Answer:

Know the work rules for masks and cleaning.

Question 45: Where should a passenger assistant sit during a trip to watch passengers?

Correct Answer:

In the back with the passengers.

Question 46: Should a passenger assistant give food or drink to passengers during a trip?

Correct Answer:

No, unless the work rules say it’s okay.

Question 47: How should a passenger assistant talk to a non-verbal child during a trip?

Correct Answer:

Use signs, pictures, or special boards to talk.

Question 48: What should a passenger assistant do if a child needs the toilet during a trip when no stop is allowed without council approval?

Correct Answer:

Call the council for permission and keep the child safe.